We currently offer several delivery and payment options for orders and are working on increasing them.
Payment
Online payment when placing an order (prepayment):
- Visa/MasterCard bank card through the instant payment system
- Using Google Pay, Apple Pay services
Please note!
Online payment can only be made with cards of Ukrainian banks or their direct partners. According to the rules of the payment system, payment may be refused if the transaction is considered risky.
To receive the goods paid for online, it is necessary to undergo SMS identification using the phone number of the recipient of the order.
Payment upon receipt of the order (postpaid)
Payment by card or cash is made upon receipt of the goods, after checking it integrity and completeness.
Delivery
You can choose the delivery service yourself at the checkout stage when ordering products in your “Cart.”
After your order is shipped, you will receive a message via email, messenger, or phone with information about how to receive your package.
The options, delivery time, and cost are determined by the service you select (“Nova Poshta,” “Ukrposhta,” etc.).
Deliveries across Ukraine between regional centers (excluding the day of dispatch) usually take:
- “Nova Poshta” — up to 3 business days;
- “Ukrposhta” — up to 6 business days.
Delivery is paid by the customer according to the carrier’s rates.
You can calculate the delivery cost on the website of “Nova Poshta” or “Ukrposhta”.
Orders with delivery via “Nova Poshta” or “Ukrposhta” are accepted according to the working hours of these companies (available on their official websites).
You can collect your order at the delivery service pickup point you specified in your city. To receive your parcel, please present your passport (or driver’s license), provide the tracking number, and pay the delivery cost.
You can check the delivery time and shipping cost on the delivery service’s website using your express invoice (tracking) number.
The delivery company should notify you via SMS about the exact delivery date of your order.
Check your order upon receiving the package
Please inspect your order upon receipt at the pickup point, including the packaging, product condition, and appearance.
We are confident in the quality of our products and packaging, but we cannot exclude the possibility of negligence by delivery service employees or unforeseen circumstances.
If you notice damaged or suspicious packaging, please check the contents of your parcel carefully in the presence of a delivery service representative. Otherwise, it will be impossible to file a claim regarding packaging or transportation quality.
Please also check the product for any mechanical damage or missing parts immediately upon receipt. If any issues arise with your parcel — contact us right away!
Pick up your parcel on time
Please do not delay collecting your package to avoid paying storage fees.
After arriving at the “Nova Poshta” branch, the parcel is stored free of charge for 7 days. “Ukrposhta” provides free storage for up to 30 days.
Dear customers! You can discuss all questions regarding payment, delivery, and order processing with our managers.
If you would like detailed consultation on the conditions, please choose your preferred communication channel in the “Contacts” section — write or call us. We’ll be happy to help!
